The best conversations at NASCIO won't happen on the show floor — they'll happen over drinks and networking with the leaders shaping the future of citizen service.

Join NiCE and CDM Media for an evening exploring how AI is helping states remove the friction that makes citizens hesitate to pick up the phone in the first place — untangling the complexity behind everyday interactions and turning fragmented processes into seamless, connected experiences.

What We'll Discuss

1. Translation & language access — Moving beyond third-party translation lines toward AI-powered, in-the-moment language support for non-English-speaking citizens   

2. Non-emergency call volume — How AI can help states manage 911/311-type call overflow without straining live agent teams   

3. AI in practice — What it actually looks like when AI sits inside state government contact operations today   

4. Built for Those Solving Real Access Challenges

Join this curated group of state technology leaders to connect, compare notes, and explore what's actually working — and what's next — as AI moves from concept to daily operations in state government.